A message from our CEO Jerry Kent

On Your Side: Our Commitment to You

We will work diligently to keep your bill as low as possible by standing up to the growing fees that TV networks charge for their channels. 

We will negotiate with channel owners in good faith and keep you updated about the status of those negotiations.

We will ask that channel owners leave their programming on your line up while we negotiate.  They shouldn’t take away the programming you enjoy just to improve their negotiating position.

If a channel owner does take away its programming, we will provide you with options and alternatives for viewing, where available.

Should You Switch TV Providers?

We hope you won’t. Here’s why: Often, a station or network will tell you to switch providers, if you want to get their programming. They do this so they can demand a higher fee from your TV provider. But channel owners can avoid any interruption to you by keeping their signal on while they negotiate. In a dispute, it is the channel owners that pull their signals, not the TV provider.

All TV providers face the same challenges. If you switch to a different provider, you unintentionally support the channel owners’ excessive demands. And after you switch, you could find yourself in the same situation with your new TV provider. (Making matters worse, other TV providers might lock you into a contract that you can’t get out of without paying significant penalties.)

If channel owners had your best interests in mind, they would offer solutions that put you first and not tell you to switch providers.

FAQs

What is retransmission consent and what is a renewal?

These terms describe essentially the same thing. A renewal is the process that happens when the owner of a cable network or group of cable networks negotiates a new contract with a TV service provider like Suddenlink. Retransmission consent is the legal term for the process that happens when the owner of a TV station or group of TV stations negotiates a new contract with a TV service provider.

Why doesn’t Suddenlink just pay what TV stations and cable networks demand, so that I can continue to get my shows?

It’s our goal to provide you a great programming line up at a reasonable price. When the owners of TV stations and cable networks ask for more money, we negotiate with them in an effort to keep costs as low as possible. By holding firm in our negotiations, we’ve kept your annual price increases, on average, between 3% and 5%, which is well below the level that many channel owners demand during negotiations. Some channel owners are asking for 20%, 30%, 50%, or even higher increases in what they’re paid – and often for the exact same set of channels. Imagine the impact on your household budget, if we accepted these excessive demands for just one channel, let alone all the channels we offer.

Why shouldn’t I just switch TV providers?

Unfortunately, disputes between TV service providers and channel owners are more and more commonplace these days. For instance, both DIRECTV and Dish have lost channels for significant periods of time.

The fact is that channel owners can avoid any interruption to you by keeping their channels on our line up while they negotiate with us. During a dispute, it is the channel owners that pull their signals, not the TV provider.

If you switch to a different TV provider, you unintentionally support the channel owners’ excessive demands. And after you switch, you could find yourself in the same situation with your new TV provider, when its contracts with channel owners expire.

Suddenlink is proud of our track record during negotiations and our goal is to control costs and do our very best not to lose a moment of programming.

If channels are temporarily suspended, what are my viewing options?

In each situation, we’ll communicate viewing alternatives, when and where they’re available.

How can I provide my feedback?

When disputes happen, we will provide an opportunity for customers to offer feedback to channel owners and to us through the dispute-specific areas of this site.

Why do channel owners take their channels away from TV providers?

This is an unfortunate tactic that channel owners use to gain leverage in their negotiations. What’s more, before and after they remove channels, they may ask you to call and/or email your TV service provider in an attempt to put pressure on the provider to cave in to the channel owners’ excessive fee increases.

How do I know if I need to worry about losing channels?

Suddenlink is on your side from the time negotiations start until the time we reach an agreement, and we promise to keep you updated on our progress.

If you are trying to control costs, why does my bill seem to go up every year?

While we pledge to hold prices as low as possible, annual adjustments are necessary due to the rising cost of TV programming and other factors. In fact, the cost of basic cable networks and broadcast TV stations combined are increasing more than 8.5% year-over-year. Suddenlink absorbs a portion of those increases and passes along a portion to customers. We’re able to absorb some of these cost increases because we stand up to channel owners in our negotiations, resisting their excessive fee demands.

Why do I have to pay for channels I never watch?

TV service providers like Suddenlink are often required by contract to carry both the most-popular and least-popular cable networks. In turn, if we ask for a price for just the most-popular networks, a common response from channel owners is to raise their price, effectively eliminating this option from consideration.

Here’s a hypothetical scenario to help illustrate the situation: Imagine that, under its current contract, a certain TV channel owner is receiving a total of $4.00 per customer per month for three channels. Only one of those three channels is highly rated. In negotiating a new contract, the channel owner now wants $6.00 per customer per month for the same three channels. When asked what the price would be for just the one highly rated channel, the owner responds that it will be $6.50. In other words, the channel owner demands $6.00 for three channels (a 50% increase over its current fees) or $6.50 for one channel (a 62.5% increase). That leaves the TV provider with little option but to buckle down and seek a lower rate for all three channels, two of which you may never watch.

Read more FAQs

Recent Disputes

Cablevision and Meredith

Sixteen days after it blacked out WSFB in Connecticut, Meredith restored its signal to Cablevision.

DIRECTV and The Weather Channel

At midnight on 1/13/14, The Weather Channel pulled its channel from DIRECTV over a fee dispute.

Buckeye CableSystem and Sinclair Broadcast Group

Sinclair pulled its WNWO signal from Buckeye on 12/15/13 when Buckeye refused to pay 10x more in retransmission fees.

DISH and Bonten Media

Bonten Media and Esteem Broadcasting returned their station signals to DISH on 1/14/14, after a month-long absence.

DIRECTV and Gormally Broadcasting

DIRECTV and Gormally agreed to a 14 day extension on December 14, 2013 while they continue negotiations over retransmission fees.

DIRECTV and News-Press & Gazette

On October 25, 2013, News Press and Gazette returned its 13 stations to DIRECTV after 14 days of being dark.

DISH and Media General

Media General restored their signals to 18 local stations after denying Dish customers access for forty-nine days.

Cable ONE and Turner Networks

Nearly a month after going dark, Turner returned its networks to Cable One on October 28, 2013.

Time Warner Cable and CBS

After a one-month blackout, TWC and CBS reached an agreement returning CBS-owned channels to over 3 million Time Warner Cable customers on September 2, 2013.

Dish and Raycom Media

On August 9, 2013, Raycom Media, Inc. restored its 53 stations to DISH after an agreement ended a nine-day blackout. Raycom owns and/or controls ABC, CBS, Fox, NBC, CW and MyNetworkTV affiliates in 36 markets including Cleveland, Toledo, Honolulu, Tuscon, Baton Rouge, West Palm Beach, Louisville and Memphis.

Time Warner Cable and Journal Broadcast Group

On September 20, 2013, Journal Broadcasting returned its TV station signals to Time Warner Cable customers after a 58-day blackout in Milwaukee (WTMJ), Omaha (KMTV), Green Bay (WGBA and WACY), and Palm Springs (KMIR and KPSE).

DIRECTV and Sinclair Broadcast Group

In Feb. 2013, Sinclair Broadcast Group threatened to pull 87 TV stations (including Fox, ABC, CBS, NBC and other affiliates) from DIRECTV customers in 47 markets, unless DIRECTV paid increased retransmission-consent fees. An agreement was reached between the two companies in March 2013.

DISH Network and Grant Group

After Grant Group removed 4 Fox stations (in Huntsville, AL; Roanoke, VA; La Crosse, WI; and Davenport, IA) plus 2 CW stations (in Roanoke and Davenport) from DISH Network’s customers on Feb. 15, 2013, the channels were restored over a week later.

Cablevision and Viacom

Viacom threatened to remove 19 of its channels, including Nickelodeon, Comedy Central and MTV, from Cablevision’s lineup. The two companies came to an agreement just shy of the deal's expiration date of 12/31/12. Cablevision serves Long Island and other parts of the NYC market.

DIRECTV and Viacom

After nine days of Viacom channels being dark on DIRECTV, the parties came to an agreement on July 20, 2012.

DIRECTV and Tribune

Tribune Co. and DirecTV reached a deal on April 4, 2012, ending a four-day blackout of 23 Tribune stations and WGN America.

DIRECTV and Gannett

DIRECTV and Gannett's 23 local stations came to an agreement on December 1, 2012 -- just moments before Gannett was prepared to pull its channels from the DIRECTV line up. Affected cities included Washington, D.C., Atlanta and Denver.

DIRECTV and Local TV, LLC

During the week of Aug. 27, 2012, a dispute began between Local TV and DIRECTV. Their previous agreement ended on September 1. On Aug. 31, an agreement was reached.