FAQs

What is retransmission consent and what is a renewal?
These terms describe essentially the same thing. A renewal is the process that happens when the owner of a cable network or group of cable networks negotiates a new contract with a TV service provider like Suddenlink. Retransmission consent is the legal term for the process that happens when the owner of a TV station or group of TV stations negotiates a new contract with a TV service provider.
Why doesn’t Suddenlink just pay what TV stations and cable networks demand, so that I can continue to get my shows?
It’s our goal to provide you a great programming lineup at a reasonable price. When the owners of TV stations and cable networks ask for more money, we negotiate with them in an effort to keep costs as low as possible. Some channel owners are asking for 20%, 30%, 50%, or even higher increases in what they’re paid – and often for the exact same set of channels.
Why shouldn’t I switch TV providers?
Unfortunately, disputes between TV service providers and channel owners are more and more commonplace these days. For instance, both DIRECTV and DISH have lost channels for significant periods of time. If you switch to a different TV provider, you unintentionally support the channel owners’ excessive demands. And after you switch, you could find yourself in the same situation with your new TV provider, when its contracts with channel owners expire.
If channels are temporarily suspended, what are my viewing options?
In each situation, we’ll communicate viewing alternatives, when and where they’re available.
How can I provide my feedback?
When disputes happen, we’ll provide an opportunity for customers to offer feedback to channel owners and to us through the dispute-specific areas of this site.
Why do channel owners take their channels away from TV providers?
It’s a tactic that channel owners often use to gain leverage in their negotiations. What’s more, before and after they remove channels, they may ask you to call and/or email your TV service provider in an attempt to put pressure on the provider to cave in to the channel owners’ excessive fee increases.
If you are trying to control costs, why does my bill seem to go up every year?
While we pledge to hold prices as low as possible and negotiate to the best of our ability with channel owners, annual adjustments are necessary because the cost of TV programming, as determined by channel owners, has continued to increase at more than three times the annual rate of inflation for several years now. Suddenlink absorbs a portion of those increases and passes along a portion to customers.
Why do I have to pay for channels I never watch?
TV service providers like Suddenlink are often required by contract to carry both the most-popular and least-popular cable networks. In turn, if we ask for a price for just the most-popular networks, a common response from channel owners is to raise their price even further, effectively eliminating this option from consideration.